RETURN & REFUND POLICY

At All4BBQ, customer satisfaction is a priority. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

You may request a return within 14–30 days of receiving your order if:

  • The item is unused and in original condition
  • The product is in its original packaging
  • Proof of purchase is provided

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (not due to our fault)
  • Perishable goods or consumables
  • Custom or personalized items

3. Return Process

To initiate a return:

  1. Contact our support team with your order details
  2. Receive return instructions and approval
  3. Ship the item back to the provided address

Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.

4. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Processing time: 5–10 business days

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Provide photos for verification
  • We will arrange a replacement or full refund at no extra cost

6. Exchanges

We only replace items if they are defective or damaged. For other exchanges, a new order may be required.